Shipping and Returns
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is in backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
If there is a manufacturer’s defect concerning your product, please contact us and we will file a claim with the manufacturer to resolve this issue by either repairing or replacing your product.
Cancellations and Refunds:
All orders cancelled after 48 hours are subject to a $20.00 administrative fee, whether or not your order has shipped. You, the buyer, will also be responsible for all shipping charges if the order has shipped. Refunds will only be issued to the original credit card that you used when placing your order.
If the item your order contains a custom built or made to order item, and you cancel before it ships, you may be subject to a 20% restocking fee.
If you've received the item and should decide to return it, you must meet each of the following requirements
- The product must be unopened, unused, and still in the original packaging.
- You mustcontact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
- You mustcontact us to get an RMA Number and return instructions PRIOR to returning the item.
If all three requirements are not met than the product will come directly back to you and no refund will be awarded. If you meet all three of the above requirements, your refund will be issued in one of the following two manners:
- You may receive the full amount you originally paid for the returned item (less our actual cost for shipping, handling and manufacturer restocking fees) as a store credit, OR
- You may get a cash refund for the amount you originally paid LESS a 20% restocking fee (which may sometimes be avoided) and our actual cost for shipping and handling.
In any case, you are responsible for the entire shipping cost to return the product.
If you the buyer, refuse delivery, or the package is deemed undeliverable after a reasonable amount of attempts and notifications, and is returned to it's original sender, then you will be charged for the actual shipping/handling cost, and may be subject to 20% restocking fee. You may either pay to have it re-shipped, or you may request a refund minus our actual cost of shipping and handling and the 20% restocking fee.
If your product has been delivered and you change your mind concerning the purchase, a refund will be issued based on your purchase price minus all shipping charges paid by us and a 20% manufacturer’s restocking fee. You will be responsible for shipping the product back to the manufacturer. To receive your refund, contact us within 30 calendar days of receiving your product. The product must be unopened, unused and in the original packaging. It is important that you contact us to get a return number and instructions on the proper way to return. Failure to contact us before returning the item, will prevent you from receiving your refund.If you refuse delivery or the shipping company has made several attempts to deliver and the item was returned to the manufacturer, you will be charged for all shipping costs and a 20% manufacturer’s restocking fee.